Towards Accessible and Sustainable Universities: Web Accessibility and Human–Computer Interaction in Latin America
Journal
Lecture Notes in Computer Science
Universal Access in Human-Computer Interaction
Date Issued
2026
Author(s)
Acosta-Vargas, Patricia
Acosta-Vargas, Gloria
Salvador-Acosta, Belén
Salvador-Ullauri, Luis
Type
Book chapter
Abstract
This study examines web accessibility in Latin American higher education institutions from a Human–Computer Interaction (HCI) perspective, highlighting its relevance to the United Nations Sustainable Development Goals (SDGs), particularly SDG 4 (Quality Education), SDG 9 (Industry, Innovation, and Infrastructure), and SDG 10 (Reduced Inequalities). A quantitative and descriptive research design was applied to 50 universities included in the 2025 Webometrics Ranking, using automated HCI-based evaluation tools (WAVE and Google Lighthouse) to assess compliance with the Web Content Accessibility Guidelines (WCAG) 2.2. The evaluation identified 1,238 accessibility errors and 1,393 contrast-related issues, with most violations concentrated in the Perceivable (67.23%) and Operable (28.36%) principles. Countries such as Brazil, Mexico, Chile, and Colombia exhibited the highest levels of noncompliance, while others showed comparatively lower error densities. These results indicate that accessibility barriers in university websites are primarily systemic, stemming from deficiencies in visual perception, navigation, and semantic structure rather than isolated implementation flaws. The findings reinforce the view that web accessibility should not be treated solely as a technical compliance task, but rather as a human-centered, sustainability-oriented dimension of interaction design. Integrating accessibility within HCI frameworks can enhance digital inclusion, reduce educational inequalities, and promote the development of resilient, inclusive, and sustainable digital ecosystems in higher education across Latin America. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.