When the research addresses the problem of empirical engine rectification based exclusively on the experience of the workers, which results in nonconformities on the part of the customers due to delays in delivery times. To solve this, it was proposed to standardize the operation cycles using the Stop and Observe Method. Through techniques such as direct observation, time studies and process diagrams, the grinding process was analyzed in detail. The data collected were compared with the Crystal Ball program, demonstrating consistency with 95% confidence. It was determined that the time required to rectify an engine was 27.23 days, with supplements affecting 4.8 h of an 8-h workday. The investigation proposed improvements, including the implementation of a hydraulic scissor table to reduce the physical strain on the operators and the introduction of hearing protection. This resulted in a noise reduction from 30 dB to 15 dB, exceeding the regulations of Executive Decree 2393. With these measures, the total grinding time was reduced to 26 days, representing an efficiency gain of 639.15 min or 10.65 h. This standardization not only improves the efficiency of the process, but also allows for more accurate communication with the customer on delivery times, increasing customer satisfaction.
