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Ortiz, Daniela
Methodology for the Implementation of a Management Model as a Tool for Improvement in Popular Neighborhoods of Ecuador
2023
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Ortiz, Daniela
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Zumárraga Salgado, MarÃa Daniela
This research shows the methodology to be implemented in a development project of a tool for the management of popular neighborhoods in the city of Quito, this Management Model approach is based on the international standard ISO 9001 - 2015, together with the active participation of the Pro-Improvements Committee of Sector "C"in the Carcelen Urbanization of Quito, as a first stage in the development of the parameters to be considered for the execution of this tool. At present, the reality of the neighborhood administration of the different organizations is developed based on the "empirical"experience, that is, with the intention of improvement on the part of its managers. The main objective when developing this tool is to provide an easy, friendly and intuitive mechanism to social leaders, allowing them to ensure an assertive planning, development and control of their initiatives for the benefit of the community, evidencing their processes in a clear and efficient way. In the process of this stage, an exploratory inquiry methodology is used, which combines the approaches of both the guidelines of the ISO 9001 standard, as well as the nature of the organization for the development of the five stages proposed by this research: a) Definition of the organization, b) Identification and definition of processes, c) Definition of intervention, d) Management system, and, e) Socialization and validation, which allow building a simple management model. Finally, in the development of this series of processes and instructions, a programmed element is proposed for the simple use of the model, this element will be tested as a case study. With the results of this methodology, the management system will be developed and strategies will be implemented in the study to provide constant feedback to the processes in order to enter the continuous improvement cycle. © 2023 IEEE.